Payment handling for AtmaAI services on `atmaai.in`.

Successful Payment

A payment is treated as successful only after the Cashfree order is verified by the AtmaAI platform. Once the service has been successfully initiated or the report workflow has been delivered against that verified payment, the charge is generally treated as consumed.

Failed Or Incomplete Payment

If the payment attempt fails, is cancelled, or does not complete, the user should not be charged for a successful order on the AtmaAI side. If a bank account is debited but the order is not marked successful, the transaction should first be checked with the payment reference and Cashfree status.

Refund Review

Refund requests are reviewed case by case for duplicate payments, technical failures, or verified billing issues. Approved refunds, when applicable, are processed back through the original payment channel according to payment-provider and banking timelines.

Cancellation

A user may stop a payment before completion by closing or cancelling the payment flow on the Cashfree side. Once the payment has been verified and the paid service has already started, cancellation may not be available.

Support Window

For billing support, include the patient mobile number, approximate payment date and time, amount, currency, and any payment reference visible on the checkout or confirmation screen. Use the contact page for assistance.